OUTIS – Terms and Conditions 1
The following terms and conditions apply to purchases made on the website. The contract for purchases made through the website will be between the customer and Outis Ltd whose registered office is at Suite 2, First Floor, Park House, Park Terrace, Worcester Park KT4 7JZ Surrey.
The customer will be sent an email containing their reference number as soon as they make their order. This email will only be an acknowledgement and will not constitute a confirmation of the order. Until payment is received in full all goods remain the property of Outis Ltd and will not be dispatched.
Once payment has been received the customer will be notified with a second email and the order will be dispatched. A final email will be sent once the order has left the warehouse; this email constitutes the contract between Outis Ltd and the customer. Only those goods listed in this email will be included in the contract. Where items are dispatched separately, separate contracts will apply.
All goods are subject to availability. We will inform the buyer as soon as possible if part of the order is unavailable and will either issue a refund or replace the wine with one of equal or greater value. Please note that prices listed on the website are subject to occasional changes. The customer will be billed according to the prices listed at the time the order was made. Prices include duty and VAT and are quoted in pounds sterling (£).
We reserve the right not to accept orders. The minimum order is 4.5 liters (6 x 75 cl bottles or the equivalent). Online orders will not be accepted unless the order form is completed in full.
Outis Ltd takes payment securely through Paypal. Customer credit/debit card details are not stored.
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of eighteen. By placing an order you confirm that you are at least 18 years old; we reserve the right not to deliver if we are unsure of this. If, on delivery, our couriers are in any doubt about the age of the recipient, they will request some form of ID. If the person receiving the goods is unable to produce appropriate ID our couriers will not be authorized to make the delivery.
Every effort is made to ensure that goods are dispatched in perfect condition and are well packaged. However, in the unlikely event that they are damaged in transit, please contact us so that a replacement may be arranged. If a replacement is not available a full refund will be made to the credit/debit card to which the order was originally charged, or to the customers' bank account.
The customer may refuse to sign for the delivery, in which case it will be returned to Outis Ltd and a refund will be issued. You may return all or part of your order, for any reason whatsoever, at any time up to 10 working days from the day of receipt, provided all bottles are unopened and intact. To do so please contact Outis Ltd providing full details of your order including the reference number. Any goods returned will be refunded (in accordance with the payment method used) or exchanged, or the customer will be given credit, depending on his/her preference. Please note that the customer will be responsible for the cost of return postage.
Delivery is FREE to mainland UK addresses (except Scottish Highlands) for orders upwards of £300 (incl. VAT). For orders under £300 delivery is charged at £12 (incl. VAT). If you live in the Scottish Highlands, or on one of the UK islands, please contact us so that we may confirm whether or not there is a surcharge for us to deliver to you.
All our wines can be purchased “in bond”, meaning that they are stored in our facility at EHD London No.1 Bond. Storage is charged at 70p/month per case (6 bottles of 75cl or the equivalent), plus VAT, with insurance to full replacement value included.
The producer is responsible for the authenticity and packaging of their products. The images on our website are provided for guidance only. Products delivered may look different to the image shown.
All our contracts are made under English Law and are subject to the exclusive jurisdiction of the English Courts.
1 Issued May 14, 2011.